Customer Policies

Artwork quality and accepted files

Submit original, clear artwork in PNG, JPEG/JPG, SVG, or PDF format. Our quote form accepts up to three files with a combined maximum size of 5 MB. Contact us to arrange submission of larger files.

For most photo and detailed print projects, we recommend 300 pixels per inch at the intended print size. Large-format signs and banners may have different requirements; we will review your file for the selected size and production method. Vector SVG or vector PDF files are preferred for logos when available. Saving a blurry image as a PDF or increasing its resolution setting does not restore missing detail. Screenshots, social-media downloads, and small images may require additional work or may not be suitable for printing. Transparent PNG files are helpful when no background is intended.

Artwork preparation, corrections, and design fees

Customer-supplied artwork is reviewed for production suitability. Logo recreation, background removal, image cleanup, file conversion, layout changes, and embroidery digitization may incur additional charges. These charges, and any included revision allowance, will be quoted for your approval before work begins. Customer-requested changes beyond the approved scope may require an updated quote and completion date. Corrections needed because of our own error are not charged as customer-requested design revisions.

Quotes and project changes

We provide pricing after receiving complete quantities, apparel sizes and quantities per size, item colors, artwork requirements, and requested services. Changes to these details may change pricing. Small orders are welcome; minimum project charges may apply. Rush service is subject to availability and an additional fee confirmed in your quote.

Deposits, cancellation, and production

A deposit is required before design work or production begins. The amount and payment terms will be provided with your project quote. Once production starts, your deposit is committed to your custom order and is generally nonrefundable for customer-requested cancellations or changes, subject to applicable law. Production includes printing, pressing, stitching, engraving, cutting, or otherwise customizing items. If you cancel, we will review authorized work completed, nonrecoverable materials and other documented losses, and refund any amount due under applicable law. We do not retain an amount that applicable law requires us to return. Cancellation terms will be disclosed before payment. This policy does not remove remedies for defective work or an error made by Spiritual Creations, LLC.

Proof review and approval

When applicable, we provide a proof for approval before production. Review spelling, names, dates, wording, sizes, placement, colors, and quantities carefully. Written approval confirms that the reviewed details are correct and authorizes production. Changes requested after approval may incur additional charges and delay completion; changes may not be possible after production starts. If we reproduce the approved proof correctly, reprints needed for customer-approved errors are chargeable. Please contact us promptly if your completed order differs from the approved specifications.

Color and production variations

Screen colors may differ from finished print, thread, vinyl, or engraving colors. Materials and production methods affect appearance. Tell us before quoting if you require a specific brand color or close color match so we can discuss available options and any sample charges.

Customer-supplied artwork and items

Customers must own or have permission to reproduce submitted artwork, logos, photographs, and other content, including permission from people pictured where needed. We may decline work when rights or production suitability are unclear. Customer-supplied garments or blanks must be reviewed and accepted before delivery to us; any material-specific risks and applicable terms will be discussed before work begins.

Optional promotional photo permission

Permission to share finished work is optional and is separate from placing an order. Leaving the permission box unchecked does not affect service or pricing. Without permission, finished-product photos will not be shared for promotion based on this form.

Optional permission checkbox:

“Yes, I give Spiritual Creations, LLC permission to photograph and share my finished products on its website and social media to showcase its work. I understand the product design may show names, logos, or photographs, and I confirm that I am authorized to permit that promotional use. My contact details and order information will not be shared. This permission is optional.”

Customers may email spiritualcreationsllc@gmail.com to change their preference for future posts or request removal from channels we control. Copies already shared by others may remain outside our control. Permission to show finished products does not grant permission to send marketing emails.